First Premier Home Warranty Review
How does it work?
First Premier uses a comprehensive vetting system so customers can feel comfortable inviting the vastly qualified technicians into their homes. First Premier Home Warranty goes the extra mile by providing a sample contract on its website for the consideration of their potential clients. A plan from First Premier Home Warranty can help you save a small fortune in repairs. Despite the technological advances in home systems and appliances, the resilience of these objects has not improved considerably. People file more repair service requests than ever before, especially when they move into pre-owned properties. First Premier Home Warranty places great importance on building a network of reliable and highly skilled repair servicers. They handle repairs and replacements through their network and do not outsource underwriting or claims fulfilling to any third-party company.
You may request a quote using First Premier Home Warranty’s website or by calling one of their service agents. You can also browse their site in order to view available coverages before getting in touch with the company. Remember to always read and understand contracts before signing up. You can familiarize yourself with the contract terms beforehand as the company has a link to the service contract at the bottom of the website. Keep in mind that a home warranty is not a replacement for homeowners’ insurance.
All home warranties include a service call fee for each repair appointment. First Premier waives this fee if you require that a repair be repeated within 30 days. Service fees vary depending on where you live and can be as low as $45. This cost is irrelevant especially when compared with having to pay for the entire repair. If you change your mind within 30 days of signing a contract with First Premier, you can cancel and get your payment returned. If you want to call off at a later date, the company will prorate your refund, and you will be asked to resolve both a $75 service fee and the cost of any repairs.
One of the benefits of working with First Premier Home Warranty is that you do not have to spend your own time looking for a qualified repair person yourself. When a covered system or appliance breaks down, simply call First Premier 24/7 to log a service request. The customer care representative will then connect you with the appropriate repair technician for the job. A service professional will then call you to schedule an appointment which usually happens within two business days. If your repair requires emergency attention, First Premier will do all in its power to get a technician to your home sooner.
- You can either file a First Premier Home Warranty service request online or by calling the company’s toll-free number. The company can also be contacted by email
- First Premier Home Warranty will then assign a service contractor to solve your problem within two working days during the week and four business days over the weekend (based on when you file a request)
- You will be asked to pay the trade service call fee specified in your contract when the service contractor comes to diagnose the problem
Take into consideration that First Premier pays for rough carpentry work required to perform some repairs. There are, nonetheless, exclusions, such as fixing issues caused by do-it-yourself home projects.
What plans do they offer?
First Premier Home Warranty simplified repair service coverage by offering two plans and several optional add-ons. Homeowners can opt for basic or more extensive coverage for home systems and appliances. A home warranty from First Premier can help make the cost of home repairs untroublesome.
First Premier’s Premier and Premier Platinum plans offer two coverage options to avoid home repairs from getting your budget out of control. The combination of covered items under the Premier plan is primarily for kitchen appliances, which differs from many other home warranty companies. This plan helps consumers not pay for more than they need on a repair plan.
The Premier Platinum plan is for those looking for more comprehensive coverage. Options include repair service for additional freezers and heating and cooling units, among many other systems and appliances.
The Premier plan covers kitchen appliances, the electrical system, a whirlpool tub, water heater and several other items. Plumbing coverage is broken down into two repair categories. Stoppage refers to leaks and breaks of water, drain, gas, waste or vent lines. Plumbing repairs are for toilet tanks, bowls and mechanisms within the tank.
The Premier Platinum plan covers everything in the Premier plan and up to two heating and cooling units. This home warranty also pays for repairs for a refrigerator, washer and dryer. If an appliance cannot be fixed, First Premier Home Warranty will replace it with similar product.
If you have a pool, spa or combination of the two, First Premier’s optional coverage pays for fixes to all above-ground components, pump parts and the filtration system. This includes the pump blower, filter timer, valves, switches and relays. First Premier’s list of optional home warranty coverages includes a well pump, central vacuum, freestanding and refrigerator ice makers and much more. If you want more than two heating and air conditioning units covered, just add what you need to your plan.
Premier
- Oven / Range / Stove / Cooktop
- Built-in Microwave Oven
- Trash Compactor
- Garage Door Opener
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Kitchen Exhaust Fan / Attic Exhaust Fan
- Heating System
- Plumbing System
- Plumbing Stoppages
- Ductwork
- Sump Pump
Premier Platinum
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Garage Door Opener
- Electrical
- Ceiling Fans
- Water Heater
- Kitchen Exhaust Fan / Attic Exhaust Fan
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Ductwork
- Sump Pump
Optional
- Freestanding Ice Maker
- Central Vacuum
- Pool and Spa
- Well Pump
- Septic Pump
- Roof Leak
- Second Refrigerator
- Stand Alone Freezer
- Sump Pump
- Septic System
- Water Softener
- Additional Spa
- Refrigerator Ice Maker
- Additional Air Conditioning System
- Additional Heating System
- Additional Water Heater
- Additional Garage Door Opener
Does First Premier Home Warranty handle routine maintenance?
A home warranty helps you pay for unexpected breakdowns. If you need help with maintaining appliances and home systems, you will need to schedule an appointment with a handyman or a similar professional.
Does First Premier Home Warranty repair commercial-grade appliances?
You can have a commercial-grade appliance repaired. First Premier Home Warranty covers up to $1,000 for labor and materials. You are responsible for paying the balance.
Can I cancel a home warranty from First Premier?
You can cancel your contract within 30 days of finalizing the agreement and get your money back. After that time, the company refunds a portion of the cost of the home warranty. After the first 30 days, your refund is reduced by any service the company provided and a $75 administrative fee.
How long does it take to get a repair completed with First Premier Home Warranty?
Repair technicians respond to service calls within two business days. These professionals arrive with parts and components commonly used for household repairs and will likely fix the breakdown on the spot. However, some repairs require specific spares and ordering those parts can add some time to the final repair. This situation is the norm whether you use a home warranty company or source a service professional yourself.
Does First Premier Home Warranty guarantee repairs?
Yes. If you have an appliance or system repaired and it fails again within 90 days, the company will have it repaired without a trade service call fee. This guarantee is good for 90 days on parts and 30 days on labor.
Pros
- $160 Off + 2 Months Free & Free Roof Coverage
- Service and Labor Guarantee
- No Inspection Needed
- Easy to find service agreement on the website
- Many service options available
- Warranty covers up to two heating and air conditioning units
- Thoroughly vetted technicians to ensure quality of service and consumer safety
- $45 Service Call Fee
- No Transfer Fee
- Lump Sum Payment Discount
Cons
- Coverage not available in all States
- Cancellation Fee
- No smoke detector repair coverage
- 30 day wait period before initial claim
Specs
| Company Name | First Premier Home Warranty |
|---|---|
| Year Founded | 2020 |
| Coverage | 26 States |
| Customer Service | 24/7 contact through phone or email |
| Waiting Period | 30 days |
| Service Recall Period | 90 days on parts; 30 days on labor |
| Contractor Network | Network of licensed independent contractors |
| Number of plans | 2 plans: Premium and Premium Platinum |
| Contract length | 12 months |
| Payment options | Repair or Cash payment |
| Cost | Trade Service Call fee $45. Premium Plan – $30/month or Premium Platinum Plan – $40/month |
Final Verdict
Being an industry veteran for over 30 years, First Premier Home Warranty is clear with the consumer by offering a link to the home warranty contract on the website. The company covers a slightly different set of systems and appliances compared to others, allowing for a better planning for many consumers. First Premier can also aid those who want an extensive home warranty. First Premier Home Warranty was established by experienced home service professionals that are thoughtful about protecting consumer interests. They are currently operating in 26 states and obtaining further licenses in order to increase their coverage significantly. Consumer commentary on the BBB site is positive and notes how willing First Premier is to ensure the customer understands their warranty contract.
Useful links
Home > Reviews > First Premier Home Warranty Review
In short
First Premier Home Warranty offers home service repair contracts, commonly known as home warranties, to consumers across the United States. Its founder is an industry veteran with more than 30 years’ experience in the sector.
Pros
- $160 Off + 2 Months Free & Free Roof Coverage
- Service and Labor Guarantee
- No Inspection Needed
- Thoroughly vetted technicians
Cons
- Quote requires a phone call
- Cash instead of Repair or Replacement
- Coverage unavailable in All States
- No smoke detector repair coverage
9.1
What does it cost?
First Premier Home Warranty plans have flexible pricing in order to benefit the customer. Depending on how much additional coverage a purchaser needs, the Premium plan begins at $375 while the Premium Platinum plan starts at $499. The deductible can come at $60-100, depending on the customer’s preferences. First Premier Home Warranty offers two very inclusive home warranty plans for homeowners. The Premier plan is a more basic option, while the Premier Platinum plan is suitable for individuals with bigger homes and multiple units. Each plan comes with a range of optional items that can be added on for advanced coverage.
| Plan | Yearly Cost |
|---|---|
| Premium | $350 |
| Premium Platinum | $499 |
