Choice Home Warranty Review
Does Choice Home Warranty require a home inspection?
No home inspection is required to get coverage from Choice Home Warranty. However, they do not cover pre-existing conditions. This is typical of most home warranty providers.
What do I do if my claim is denied?
Choice Home Warranty may deny a claim if the problem is determined to be a pre-existing condition or the result of misuse or abuse. It is important to keep up with regular maintenance on your home’s systems and appliances, even if you have a home warranty. A home warranty will not provide maintenance services for you. If your claim is denied for any reason, you may submit an appeal and request to have the decision reviewed. If your claim or appeal is denied, you would be responsible for the cost of the repair.
How do I cancel Choice Home Warranty?
You may cancel your Choice Home Warranty service within the first 30 days of your initial order for a full refund. A fee will be assessed.
What is included?
Choice Home Warranty covers all major home systems and appliances. In addition to the items covered in their Basic and Total plans, other items are available to add on to your coverage plan. These items include pools and spas, well pumps, sump pumps, central vacuums, septic systems and septic tank plumbing, second refrigerators, stand-alone freezers and limited roof leak protection, which can be hard to find in the home warranty industry.
Basic Plan
- Ductwork
- Electrical
- Garbage disposal
- Heating
- Plumbing and stoppages
- Water heater
- Built-In microwave
- Ceiling and exhaust fans
- Cooktop
- Dishwasher
- Oven/range/stove
- Whirlpool bathtub
Total Plan
- Air conditioning
- Ductwork
- Electrical
- Garbage disposal
- Heating
- Plumbing and stoppages
- Water heater
- Built-In microwave
- Ceiling and exhaust fans
- Cooktop
- Dishwasher
- Oven/range/stove
- Refrigerator
- Washer/dryer
- Whirlpool bathtub
Anything I will enjoy?
Choice Home Warranty has affordable service plans that cover some of the most typical and expensive repairs on systems and appliances. While the company only has two main coverage plans to choose from, Choice Home Warranty makes up for this by adding flexibility pricings for additional coverage options, something that is very uncommon among other warranty service providers. Another difference between Choice Home and other companies is that this company prides itself on creating an easy and seamless claim submission process. Choice Home Warranty processes 80% of their claims in only four hours or less and has a great reputation for customer service.
Anything to consider?
While Choice Home Warranty is a popular choice for homeowners, there are some things to consider when comparing them with similar companies. For one thing, Choice Home does not have enough additional options for customers who want a more customized solution. Potential customers who have old appliances should note that they may be disappointed on warranty coverage for such items in the future. Choice Home Warranty’s packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.
Specs
| Company Name | Choice Home Warranty |
|---|---|
| Year Founded | 2009 |
| Coverage | Listed as Nationwide but some areas are listed as “no service provided” when trying to obtain a quote |
| Customer Service | 24/7 contact through website or call 888-531-5403 |
| Waiting Period | 30 days |
| Service Recall Period | Repair work is guaranteed for 90 days on parts and 30 days on labor |
| Contractor Network | Service provided by authorized Service Provider network. Choice Home Warranty has a nationwide network of more than 15,000 contractors |
| Number of plans | 2 – total and basic |
| Coverage limit | The coverage is for no more than one unit, system, or appliance, unless additional fees are paid |
| Contract length | 12 months (13 months with free one-month service upon initial sign-up) |
| Payment options | The company reserves the right to offer cash back in lieu of repair or replacement in the amount of actual cost to repair or replace any covered system |
| Cost | Service fee of $85 and plan options vary by state. New York cost is $495 to $600 |
Pros
- Choice Home Warranty Cost
- First Month Free
- Customer Service Open 24/7
- No Home Inspection Required
- Knowledgeable Team
- Real Estate Agent Packages
- Transferable Service Contract
- Helpful Website
- Extensive Coverage
Cons
- Exclusions such as air conditioning systems, solar heating systems or fireplaces could mean the problem with your household system may not be covered
- Territory coverage is listed as nationwide but some states are listed as “service unavailable” when trying to obtain a quote
Final Verdict
Choice Home Warranty covers most major systems and appliances at a relatively low cost. If you are looking for home protection in the form of a warranty, Choice Home Warranty may serve you well. It is an especially good choice if you are concerned about roof leaks since Choice Home Warranty is one of the few companies to offer limited roof leakage protection. When it comes to flexibility, it is hard to beat Choice Home Warranty‘s add-on coverage options. Many home warranty service providers limit their customers to predefined plans with a mixed bag of appliance and systems coverage. Choice Home’s add-on services allow customers to create a custom plan that works well for them while being supported by a leader in claims processing and customer service. Overall, Choice Home Warranty is an excellent choice for all-around home warranty coverage with competitive price points and reasonable liability caps. Whether a home warranty is worth it really comes down to how often you plan to use it. If you anticipate needing more than a few home repairs in the coming year, a home warranty can be a solid investment for your budget and your peace of mind.
9.1
Useful links
Home > Reviews > Choice Home Warranty Review
In short
Choice Home Warranty is a home warranty service provider created in 2008 and based in Edison, New Jersey. Today, Choice is one of the leaders in the US home warranty industry. It offers wide-ranging coverage options on a variety of household appliances and systems. Choice Home’s industry experience, fast growth, and technology have given the company the ability to set appointments quickly while providing top-notch customer support experiences. They also have reasonable service fees and are available in most states.
Pros
- Available in 49 states
- Roof leak coverage available
- Low monthly cost
- Long guarantee on parts
Cons
- Coverage not available in California
- Low coverage limits for some items
How does it work?
Customers may follow these steps to request a service from Choice Home Warranty:
- Call or login to the online account center to report your requested repair. Choice Home Warranty’s call center is open 24/7 every day of the year
- Choice Home Warranty will then contact one of their authorized technicians. This will occur within 48 hours of your initial request
- The service professional will reach out to you to schedule your service
- The service call takes place
- Payment is due in the form of your pre-set service call fee
Choice Home Warranty guarantees their technician’s work for 30 days on labor and 90 days on parts. Should an issue occur with the repaired item within this time period, you will not be required to pay another service call fee to get the item serviced again.
